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一、Product introduction：
My company absorbs the domestic and foreign similar products, combines the advantages of the window and a new generation of intelligent Automatic Call Distributor system of various service industry service characteristics, independently developed ML series intelligent Automatic Call Distributor system. The product has been widely used in Banks, hospitals, telecommunications, postal service, industry and commerce, public security, tax affairs, and transportation office now. We have won user's trust and the high praise and achieved good economic and social benefits。
二、Functional characteristics：
·Background music playback function, support MP3, WAV, etc various music format. Roll play, free add, delete and choose repertoire. Supports music synchronize and asynchronizate with voice。
·The dynamic interface. Front¬¬-end uses 3-d FLASH development technology to realize the most ideal animation effects. Totally customized for user and provide user creation program interface。
·Support more flexible virtual call function。
·Strong business statistics statement functions to analyse and statistics and report role, business, windows and equipment classification。
·Support call clew. Have mandarin, cantonese and English words to be chosen。
·Distributed system structure, can be compatible with all the Windows system platform。
·Supports multiple hosts take service number in synchronous networking condition。
·Support subarea service function. Powerful and flexible remote monitoring and allocation function。
三、Hardware features
·Satisfy the all basic function requirements that the users asked。
·Support eight kinds of business, and can be modified in real time。
·The product configuration includes: taking tickets machine, calling terminal, display screen system, voice system and control connections。
·The display system can realize nixietube display, various specifications LED display, LCD display, single window display and concentration display。
·Realize order call, repeating call, transferring call, suspending call and priority call etc. functions。
·Supports multiple voice, such as, mandarin, cantonese and English。
·It can be directly connected with PC to realize the remote software control, statistics and monitoring, etc functions。
·Provide many kinds of appearance and models。
·The display screen can display ads and characters that the users can custom。
四、System configuration diagram：
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