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一、Product introduction：
My company absorbs the domestic and foreign similar products, combines the advantages of the window and a new generation of intelligent Automatic Call Distributor system of various service industry service characteristics, independently developed ML series intelligent Automatic Call Distributor system. The product has been widely used in Banks, hospitals, telecommunications, postal service, industry and commerce, public security, tax affairs, and transportation office now. We have won user's trust and the high praise and achieved good economic and social benefits。
二、Functional characteristics：
·Background music playback function, support MP3, WAV, etc various music format. Roll play, free add, delete and choose repertoire. Supports music synchronize and asynchronizate with voice。
·The dynamic interface. Front¬¬-end uses 3-d FLASH development technology to realize the most ideal animation effects. Totally customized for user and provide user creation program interface。
·Support more flexible virtual call function。
·Strong business statistics statement functions to analyse and statistics and report role, business, windows and equipment classification。
·Support call clew. Have mandarin, cantonese and English words to be chosen。
·Distributed system structure, can be compatible with all the Windows system platform。
·Supports multiple hosts take service number in synchronous networking condition。
·Support subarea service function. Powerful and flexible remote monitoring and allocation function。
三、Hardware features
·Many kinds of elaborate host types。
·Support distributed implementation, join completely t with customer LAN。
·Supports multiple hosts work in networking condition. Hide the server to the end of LAN。
·Support multilevel business。
·Realize the system automatic monitoring functions, the system will alarm when it occurs malfunction。
·Realize video surveillance and control function, display the business monitoring data through television, LED dot matrix, LCD, plasma screen, etc。
·Support limiting the time and quantity of taking tickets function and timing and automatic turn on and off the system functions。
四、System configuration diagram：
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